Cancellation & Refund policy

Thank you for choosing Pawsaa. We strive to provide excellent service and ensure customer satisfaction. Please review our refund and cancellation policy below.

1. Service Cancellation

Clients may cancel their order by writing us an email within 24 hours of placing their order.

• Cancellations made with sufficient notice will receive a full refund.
• Cancellations made after 24 hours may be subject to a cancellation fee.

2. Refund Eligibility.

Refunds are considered under the following circumstances:

• A wrong/ defective  product was received.
• Non delivery of the purchased item. 

To request a refund, please contact us at hello@pawsaa.com along with uncut video of opening the parcel.

3.Processing Refunds

Approved refunds will be processed and issued within 7 business days. Processing times may vary depending on your financial institution

4. Force Majeure

We are not liable for delays or cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, or other force majeure events.

7. Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Mumbai.

8. Contact Us

For questions or concerns regarding this policy, please contact us at:

• Email: hello@pawsaa.com
• Phone: 8286541406